As part of IHE’s training offer, we are delighted to open registration for our Students Complaints and Appeals session. The session will be led by Bevan Brittan (IHE Partner) with additional speakers from Alkhemy (IHE Supporter).
This session will cover the role of staff in receiving, investigating and managing the processes for complaints and appeals, and explore how independent academic advice services can be practically implemented in alternative and private higher education settings, with real-world insight from a recent pilot that Alkhemy have been running.
The session will also look at what students need, how institutions can respond with limited infrastructure, and why timing, tone, and trust matter most. Expect practical takeaways and a chance to reflect on what "good support" looks like in our sector. Alkhemy will also give members an invitation to carry on the conversation with them to explore partnership working in this space.
A certificate of attendance will be provided to those who attend.
Booking information
IHE Members and Launchpad subscribers: £75+VAT - enter your membership number when prompted to enter a code. If you have any trouble locating your membership number, please email [email protected]
Non-members: £125+VAT.