As part of IHE’s training offer for 2026, we are delighted to open registration for our Students Complaints and Appeals session. The session will be led by Jonathon Lodwick and Rachel Cheung from IHE Partner, Bevan Brittan.
This session will cover the role of staff in receiving, investigating and managing the processes for complaints and appeals, and explore how independent academic advice services can be practically implemented in alternative and private higher education settings.
The session will also look at what students need, how institutions can respond with limited infrastructure, and why timing, tone, and trust matter most. Expect practical takeaways and a chance to reflect on what "good support" looks like in our sector.
A certificate of attendance will be provided to those who attend.
Booking information and pricing
This session is open to IHE Members and non-members.
IHE Members: £75+VAT
Non-members: £150+VAT
Please book your place via TicketTailor.
Once you have booked, you will be sent a confirmation email with a link to register for the webinar. If you need any further support, please email [email protected]