As part of IHE’s annual training offer, we are delighted to open registration for our Consumer and Student Protection Training for Higher Education Professionals. The session will be led by Andrew Church, Associate at Pinsent Masons (IHE Partner), and Andrea Robertson, Director at EdAd (IHE Consultant).
This session will cover the Competition and Markets Authority (CMA) guidance for higher education providers, as well as changes in consumer legislation and updates on cases featuring the higher education sector. CMA guidance is useful for all education providers offering courses 18+ as it is based in consumer legislation, which applies equally to education services - regulated or unregulated.
This year we will cover the changes currently under consultation with the Office for Students (OfS), which proposes a new model for managing student protection and allows the OfS more scope to take action on a list of ‘unfair practices’ they have identified in the area of higher education that they regulate. This will be applied in the first instance to providers registering for the first time in 2025, with the view that it will be rolled out more broadly to registered providers.
Providers registered with OfS are required to ensure they continue to be compliant with the CMA higher education guidance and keep up to date with changes. This event is designed to provide staff with the essential training needed to support their provider to meet this condition. Providers who are not registered with OfS remain required to comply with consumer legislation and are strongly encouraged to attend.
This workshop is for all staff who work in higher education providers and have responsibility for the management of areas under CMA guidance including marketing and recruitment, admissions, academic quality (course design and delivery) and complaints and appeals.
A certificate of attendance will be provided to those who attend.
Please note that we ran a session identical to this in May 2025; this event is being repeated due to high demand and to ensure all those who wish to attend, have the opportunity to do so.
Booking information
IHE Member and Launchpad subscribers: £75+VAT - enter your membership number when prompted to enter a code. If you have any trouble locating your membership number, please email [email protected].
Non-member rate: £125+VAT