As part of IHE’s annual training offer, we are delighted to open registration for our consumer and student protection training for higher education professionals. The workshop will be led by Andrew Church, Associate at Pinsent Masons (IHE Partner), and Andrea Robertson, Director at EdAd (IHE Consultant).
The session will cover the Competition and Markets Authority (CMA) guidance for higher education providers, as well as changes in consumer legislation and updates on cases featuring the higher education sector. CMA guidance is useful for all education providers offering courses 18+ as it is based in consumer legislation, which applies equally to education services - regulated or unregulated.
This year we will cover the changes currently under consultation with the Office for Students (OfS), which proposes a new model for managing student protection and allows the OfS more scope to take action on a list of ‘unfair practices’ they have identified in the area of higher education that they regulate. This will be applied in the first instance to providers registering for the first time in 2025, with the view that it will be rolled out more broadly to registered providers.
We will be holding two identical sessions open to professionals across independent higher education providers at all levels of responsibility, to ensure maximum opportunity to attend.
Providers registered with OfS are required to ensure they continue to be compliant with the CMA higher education guidance and keep up to date with changes. This event is designed to provide staff with the essential training needed to support their provider to meet this condition. Providers who are not registered with OfS remain required to comply with consumer legislation and are strongly encouraged to attend.
This workshop is for all staff who work in higher education providers and have responsibility for the management of areas under CMA guidance including marketing and recruitment, admissions, academic quality (course design and delivery) and complaints and appeals.
A certificate of attendance will be provided to those who attend.
Booking information
This event is open to IHE Members and Launchpad subscribers, and to non-members. Please book here via Eventbrite.
IHE Member and Launchpad subscribers discounted rate: £75+VAT - enter your member institution's code when prompted. If you have any trouble locating your membership number, please email [email protected].
Non-member rate: £125+VAT
It remains with IHE to make the final decision on whether an individual or particular organisation can attend an event organised by IHE.