As Membership and Operations Officer, Penny is the first point of contact for members and provides day-to-day operational support across the IHE team. Working across membership, events and organisational systems, she helps ensure members receive a positive experience and that key activities run smoothly. Penny supports the delivery of IHE events and the APPG for International Students Secretariat, as well as contributing to the annual IHE Awards process.
Penny leads on the management and development of IHE's CRM and digital platforms, providing training and support to colleagues and helping to embed effective use of key systems and tools. She also oversees the editing and uploading of training recordings to the IHE Community, ensuring members can access learning and professional development content on demand.